Kate Khalil
Healthcare Operations & Case Management Professional
About Me
I’m Kate Khalil, an organized and proactive Office Manager with over 5 years of experience in case management, surgical coordination, and administrative operations within clinical settings. I specialize in vetting patient cases, handling both personal injury and primary insurance, and ensuring smooth coordination between clinics and surgery centers.
Quick Facts
Experience
5+ years in healthcare case management
Specialization
Surgical coordination & case management
Patient Coordination
Managed hundreds of patient cases
Process Improvement
Improved workflow efficiency and reduced delays
Languages
English (Fluent) & Spanish (Native)
Location
Florida
Skills & Expertise
Core competencies developed through 5+ years of healthcare case management and administrative operations
Case Management
Comprehensive patient case management from intake through recovery, including pre- and post-surgical coordination and follow-up care.
Surgical Coordination
Expert coordination between multiple clinics and surgery centers, ensuring seamless scheduling and communication for timely procedures.
Insurance Operations
Specialized handling of both personal injury and primary insurance claims, including verifications, authorizations, and billing documentation.
Administrative Excellence
Streamlined administrative operations including patient records management, scheduling, referrals, and clinical staff support.
HIPAA Compliance
Thorough understanding and implementation of HIPAA regulations and patient privacy protection protocols in all healthcare operations.
Communication & Coordination
Clear and consistent communication with patients, physicians, attorneys, and surgical teams to maintain smooth operations and strong relationships.
Process Improvement
Identification and resolution of administrative gaps, workflow optimization, and implementation of efficiency improvements.
Bilingual Support
Native Spanish and fluent English capabilities enabling comprehensive patient support for diverse populations.
Professional Experience
Over 5 years of healthcare case management and administrative operations, specializing in surgical coordination and patient care optimization
Nexus Spine Group
Office Manager / Case Manager
Specialized medical practice focusing on spine care, pain management, and surgical coordination
Key Achievements
- Managed full-spectrum case management, following patients through their entire treatment cycle including pre- and post-surgical stages
- Coordinated surgical scheduling and communications between multiple clinics and surgery centers to ensure seamless and timely procedures
- Specialized in reviewing and vetting patient cases, including clinical and insurance-based evaluations for appropriateness and completeness
- Handled insurance verifications, authorizations, and billing documentation for both personal injury claims and primary insurance plans
- Oversaw administrative functions including patient records, scheduling, referrals, and support for clinical staff
- Delivered clear and consistent communication with patients, physicians, attorneys, and surgical teams to maintain smooth operations and strong patient relations
- Improved workflow efficiency and reduced delays by identifying and resolving administrative gaps